Return Policy for Gfwraps INC
At Gfwraps INC, we aim to ensure your complete satisfaction. Please review our return policy to understand how returns and refunds are managed.
Eligibility for Returns
Product Condition: Items must be unused, undamaged, and in their original packaging.
Timeframe: Returns must be requested within 14 days of receipt.
Non-Refundable Items: Custom orders, personalized products, and gift-wrapping services are non-refundable.
Return Process
Initiating a Return: Contact us at info@gfwraps.com with your order number and reason for the return.
Approval: Our team will review your request and provide return instructions if approved.
Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refund Policy
Refund Method: Approved returns will be refunded to the original payment method.
Processing Time: Refunds are processed within 7 business days of receiving the returned item.
Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for defective or incorrect items. To arrange an exchange, contact us at info@gfwraps.com within 14 days of receipt.
Replacement items will be shipped once the returned item is received and inspected.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@gfwraps.com with photos of the damage. We will prioritize resolving the issue promptly.
Custom Orders
Due to their unique nature, custom orders and personalized products are non-returnable and non-refundable.
Exceptions
Items purchased during special promotions or sales may have specific return conditions. Please refer to the promotion’s terms for details.
For further questions about our Return Policy, please contact us:
- Gfwraps INC
- 5205 N O'Connor Blvd, Irving, TX 75039, United States
- Email: info@gfwraps.com
